Return & Refund Policy for Jewellery Products

We aim to ensure customer satisfaction with every purchase. Please read the policy below carefully:

1. Return Eligibility

• Returns are accepted only for unused, unworn, and undamaged jewellery.
• Original packaging, tags, certificates, and invoices must be included.
• Return request must be initiated within 7 days of delivery.

2. Non-Returnable Items

• Customized, engraved, or made-to-order jewellery cannot be returned.
• Items showing signs of wear, damage, or alteration will not be accepted.

3. Refund Process

• Once the returned item is received and inspected, approval will be communicated.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method only.

4. Exchange Policy

• Exchanges are allowed for eligible items within the return window, subject to availability.

5. Shipping for Returns

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

6. Damaged or Incorrect Items

• If you receive a damaged or wrong item, report it within 48 hours of delivery with clear photos for assistance.

For any return or refund assistance, contact: Abcdeg@gmail.com